Return and Refund Policy
Effective Date: 25/03
At Chemical Supplies Marketplace, we strive to provide high-quality products and exceptional service to our customers. However, we understand that in some cases, returns or refunds may be necessary. This Return and Refund Policy outlines the procedures and conditions for returns and refunds of products purchased through our website, https://chemicalsuppliesmktplc.co.uk
1. Return Policy
Due to the nature of chemical products and safety regulations, returns are generally not accepted unless the product is defective or damaged upon arrival. If you receive a product that is damaged, defective, or incorrect, please follow the guidelines below to initiate a return.
a. Conditions for Return:
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Products must be returned within [7] days of receipt.
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Products must be in their original, unopened packaging.
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Products must be unused and in the same condition as when they were received.
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You must provide proof of purchase (order number, receipt, or invoice).
b. Non-returnable Products: The following items are non-returnable:
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Opened or used chemical products (for health, safety, and regulatory reasons)
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Custom-made or special order products
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Perishable goods
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Hazardous materials that do not comply with return regulations
2. Refund Policy
If your return request is approved, we will process your refund according to the following guidelines:
a. Refund Method: Refunds will be issued using the original payment method. Please allow up to [7] business days for the refund to be processed and reflected in your account.
b. Partial Refunds: In some cases, a partial refund may be issued if:
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The product is returned with visible damage or opened packaging.
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The returned product does not meet the return eligibility criteria outlined above.
c. Shipping Costs:
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Shipping costs are non-refundable unless the product is defective or incorrect.
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If you are returning a defective product, we will cover the return shipping costs. Otherwise, the customer is responsible for paying return shipping.
3. Defective or Incorrect Products
If you receive a defective or incorrect product, please contact us immediately to arrange a return or exchange. We may request photographs or other evidence of the defect or error to assess the situation.
Steps to Return a Defective or Incorrect Product:
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Contact our customer support team at info@chemicalsuppliesmktplc.co.uk or 00447986954139 within [7] days of receiving the product.
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Provide your order number, a description of the issue, and any necessary evidence (e.g., photos).
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Our team will guide you through the return process and provide you with a return shipping label, if applicable.
4. Exchanges
We do not offer direct exchanges. If you need a different product, please return the original product in accordance with our return policy and place a new order for the desired item.
5. How to Request a Return or Refund
To initiate a return or refund, please follow these steps:
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Visit our “Returns & Refunds” page on the website or contact our customer service team at info@chemicalsuppliesmktplc.co.uk or 00447986954139
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Provide your order number, a description of the issue, and whether you are requesting a return or refund.
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If eligible, you will be provided with instructions for returning the product.
6. Customer Responsibility
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Please carefully inspect all items upon delivery. If there are any visible damages or issues with your order, contact us immediately.
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Keep your receipt or proof of purchase in case you need to return the product.
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Ensure that the product is returned in its original condition, including all packaging, labels, and instructions.
7. Changes to the Return and Refund Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. Please review this policy periodically to stay informed.
8. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, or if you need assistance with a return or refund, please contact us at:
Chemical Supplies Marketplace
Tel: +447986954139
Email: info@chemicalsuppliesmktplc.co.uk
Address: 209-210 Bollo Lane, London W3 8QU